At Cozy Penguin, we strive to deliver your orders as quickly as possible while ensuring the highest quality of service.
We deliver orders across Egypt from Saturday to Friday, between 10:00 AM and 6:00 PM.

Delivery Time

After successfully placing your order, our customer service team will contact you via phone call or text message to confirm the order.

Your order will be delivered within 1 to 3 business days from the date of confirmation.

Shipping Fees

Shipping fees vary depending on the product and the shipping governorate.

The exact shipping cost for each product will be displayed and confirmed during the checkout process before payment.

Weekend and Public Holiday Orders

Any orders placed during the weekend or on public holidays will be processed on the next working day following the holiday.

Order Tracking

You can easily track the status of your order by logging into your account and selecting “Track Orders.”

Order Cancellation

If you wish to cancel or modify your order, please contact our customer service team as soon as possible via:

Please note that once an order has been dispatched for delivery, we are unable to cancel it. However, you can always take advantage of our Return and Exchange Policy.