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F.A.Qs

Do you have a physical store?

Yes, we have a physical store at The Market Mall, located at the intersection of Mohamed Naguib Axis and Gamal Abdel Nasser Axis, Fifth Settlement, New Cairo. You can visit us anytime from 10 AM to 6 PM, Saturday to Friday.

Can I visit your store?

Absolutely! We welcome you to visit our physical store inside The Market Mall in the Fifth Settlement. Feel free to stop by and enjoy a direct shopping experience.

What is the address of Cozy Penguin?

Our address is:
The Market Mall
Intersection of Mohamed Naguib Axis and Gamal Abdel Nasser Axis,
Fifth Settlement, New Cairo, Egypt.

How can I contact you?

You can reach us through:

We’re here to assist you!

What payment methods do you offer?

We offer a variety of payment methods to suit your needs:

  • Cash on delivery.

  • Online payment using Visa or MasterCard.

  • You can also pay using Vodafone Cash.

Do you offer payment via Visa or Vodafone Cash?

Yes, you can pay using Visa or MasterCard through our secure online payment gateway. We also offer the option to pay via Vodafone Cash.

Do you offer a product warranty?

Yes, we are committed to providing high-quality products. If there is any issue with your product upon delivery, you can exchange or return it according to our return policy.

How can I return or exchange a product?

You can request a return or exchange within 14 days of receiving the product, as long as it is in its original, unused condition with the full original packaging. For more details, please refer to our return and exchange policy page.

How long does shipping take?

We deliver orders across Egypt within 1 to 3 business days from the date of order confirmation. Be sure to review the shipping fees displayed during the checkout process, as they may vary depending on the product and the shipping governorate.

What are the shipping fees?

Shipping fees vary depending on the product and the governorate to which it is being shipped. The specific shipping cost for each product will be displayed and confirmed during the checkout process before payment.

Can I track my orders?

Yes, you can easily track the status of your order by logging into your account on our website and selecting "Track Orders."

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