Welcome to Cozy Penguin!
We are a boutique store specializing in comfortable women’s clothing such as pajamas, loungewear, and home dresses, available online and at our physical store in Fifth Settlement, New Cairo (The Market Mall – Intersection of Mohamed Naguib Axis and Gamal Abdel Nasser Axis).

Before completing any purchase through our website, please carefully read the following terms and conditions:

Cozypengui is a private retail store. We sell our products directly to customers and do not host third-party sellers on our website.

Accounts

You may create an account or checkout as a guest to purchase our products.
If you create an account, you are responsible for maintaining the confidentiality of your personal information and password.
We reserve the right to cancel accounts that are used unlawfully or inappropriately.

Products and Pricing

We make every effort to display product images and prices accurately. However, colors may vary slightly depending on your screen settings.

All listed prices include local taxes.

We reserve the right to update prices or product availability at any time without prior notice.

Orders and Payment

Your order will only be confirmed after you receive an email or phone confirmation from us.

We offer multiple payment methods, including cash on delivery and online payment options.

In some cases, we may request additional identity verification to ensure transaction security.

 Shipping and Delivery

We deliver within Egypt in 2 to 7 business days, depending on your location.

Shipping fees will be clearly stated during the checkout process.

In the event of delivery delays due to circumstances beyond our control (such as weather conditions or shipping issues), we will contact you to reschedule delivery.

Returns and Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that the product is unused, in its original condition, and with all original packaging.

Products that have been used or washed cannot be returned or exchanged.

The customer is responsible for return or exchange shipping fees unless the error is from our side.

Accuracy of Information

We strive to ensure all information displayed on our website is accurate. However, occasional errors may occur.
We reserve the right to correct any errors in pricing, product description, or stock availability even after an order has been confirmed.

Data Protection

We respect your privacy.
Your personal information is stored securely and is not shared with third parties without your consent, except when necessary for processes such as shipping.

Intellectual Property

All images, designs, and content on cozypengui.com are our property and may not be used, copied, or reproduced without prior written permission.